I made it to Pink Elephant's annual IT Service Management conference in Vegas last week; Pink15. It was well worth the effort. I enjoy their programming, and the content has never let me down. I also get to meet some truly interesting people. This year I managed to reconnect with a number of folks, including an ITSM specialist from Calgary who has recently taken on a new role with the Calgary offices of the AHS.
One of the most important things about Pink conferences is that they 'reinvigorate' my mindset and reset my energies... its like pushing the reset button. This is particularly important this year as the reset button has been pushed on our ITSM initiative at home. We've got a new CIO who is solidly behind the concepts and the initiative to the point where he has created a new IT Governance branch in the IT Division to house my team, the security team and the IT Cost Transparency group.
This is going to be fun!!
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Observations On the topics of IT Governance, Risk and Control, ITIL, COBIT and IT Risk Management all in the context of IT Service Managment
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