Thursday, August 28, 2008
EXIN and ITIL: Compatible?
This morning I was scheduled to take the online (pilot) version of the Release/Validation/Control Intermediate exam in order to be able to teach it when its officially released... but the EXIN servers were 'down'. Okay, that sort of thing I can handle... however there was no effort to contact our contacts (itPrenuers) to let them know there was problem, no after hours call numbers, no notice on their unsecured website or the exam website... absolutely no notice and no support at all. This makes me wonder if EXIN should be the examining body for a best practices framework like ITIL.
Wednesday, August 13, 2008
Seminars/Presentations Under Development
At this time, I have the following seminars under development... they should be available for presentation late in September, unless someone gives me a tighter deadline. Each of the seminars can be presented in one to one-and-one half hours. These presentations will be suitable for breakfast, lunch or dinner presentations for service organizations, conferences, or simply as information sessions for a corporate setting.
The 'Process Guide' seminar will also be available as a four hour session.
The titles are under development.
1. An Approach to Building A Usable Process Guide; one of the tricks is to not get bogged down in procedures, to stay at an appropriately high level, to build out a workable template, and to describe Use Cases that support the Process.
2. An Introduction to ITIL: ITIL Processes and the Lifecycle Applied to Full Business Cycles; an introductory look at the 'universality' of the ITIL Lifecycle by examining how the Lifecycle can be overlaid on the business cycles of different businesses. The value of this seminar is as a method for helping non-IT (or new IT) staff to understand why ITIL.
3. An Approach to ITIL Education; Which roles in your organization need what level of ITIL familiarization, training and certification -- a strategy for delivery from the Executive Level down to the Mail room, in both the Business and the IT Organization, with discussions about online vs. classroom instruction, external vs. internal trainers and the effectiveness/advisability of testing/certification.
The 'Process Guide' seminar will also be available as a four hour session.
The titles are under development.
1. An Approach to Building A Usable Process Guide; one of the tricks is to not get bogged down in procedures, to stay at an appropriately high level, to build out a workable template, and to describe Use Cases that support the Process.
2. An Introduction to ITIL: ITIL Processes and the Lifecycle Applied to Full Business Cycles; an introductory look at the 'universality' of the ITIL Lifecycle by examining how the Lifecycle can be overlaid on the business cycles of different businesses. The value of this seminar is as a method for helping non-IT (or new IT) staff to understand why ITIL.
3. An Approach to ITIL Education; Which roles in your organization need what level of ITIL familiarization, training and certification -- a strategy for delivery from the Executive Level down to the Mail room, in both the Business and the IT Organization, with discussions about online vs. classroom instruction, external vs. internal trainers and the effectiveness/advisability of testing/certification.
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